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Both Nimisha and Ram have a passion for giving back, and they have been actively involved in serving ABTA and its mission for the past few years. Open search icon - PayPal USAirtours Holidays (UK) Ltd (ABTA No. V787X / J159X of Cantium House, Railway Approach, Wallington, Surrey) was found to be in breach of Clause 5C and was fined 200 for failing to respond to ABTA correspondence. Phil brings more than 30 years of experience in Accounting and Finance for organizations with annual revenues ranging from $2.5 to $350 million. Y0520/95744) of 7 Bridge Street, Comber, Newtownards, Co. Down, BT23 5AT was found in breach of Clause 5C for not responding to correspondence from ABTA. Jims mother and mother-in-law were diagnosed with brain tumors which inspired him to volunteer with the ABTA. Linda maintains professional human resources certifications through the Human Resource Certification Institute and the Society for Human Resource Management. Clause 2I of the Code of Conduct states that Members shall ensure that all prospective Clients are alerted to any building works which may reasonably be considered to seriously impair the enjoyment of Travel Arrangements and provide them with accurate information about the extent of the building works. Prior to joining ABTA, Nicole worked at Susan G. Komen where she oversaw the business and science management of Komens portfolio of funded research program grants. W325X/F3691) of Level 6 CI Tower, St Georges Square, New Malden, Surrey, KT3 4TE was found in breach of Clause 2M for not providing the customer with adequate travel insurance documentation and was fined 1,000. hays travel refund A Refund Credit Note entitles customers to rebook a holiday at a future date or receive a cash refund at the expiry date of the note at the latest (if the original booking was for a package holiday). It is regularly updated to recognise the changing nature of the travel industry and is often cited by other industries as a role model to follow. has not already been fully refunded. The Member submitted an appeal in respect of the fines imposed. It is important that any replies from MPs are shared with ABTAs Public Affairs team at savefuturetravel@abta.co.uk. This includes clarifying that Refund Credit Notes preserve a customers right to a refund for a package holiday and that they come with the same financial protection as the original booking. The Member also paid the outstanding portions of the refunds to the clients. STA Travel Ltd (V1958 / 99209) of Priory House, 6 Wrights Lane, London, Greater London, W8 6TA were found to be in breach of Clause 5G having failed to pay an arbitration award on time. Y1932/L6366) of 79 College Road, Harrow, Middlesex HA1 1BD was fined 400 for a breach of Clause 5C for failing to respond to correspondence from ABTA. The following article was written by Krystene Bousfield Associate of ABTA Partner Travlawfor the Spring edition of Travel Law Today, which can be downloaded here. Maxine works closely with ABTA leadership to provide strategic direction, systems expertise, vendor management and information to support their priorities. Srisupen is a Credit Products Manager within the Financial Institutions Group at PNC Financial Services. Thomas Cook Tour Operations Ltd (ABTA No.V6896) of Westpoint, Peterborough Business Park, Lynch Wood, Peterborough, PE2 6FZ was found in breach of Clause 3E, which states that where customers have their travel arrangements changed significantly they should be offered the option of alternative travel arrangements of comparable standard or cancellation with a full refund.