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Porthole Cruise Magazines annual Readers Choice Awards: Guest Invitation to Environmental Excellence. Onboard Credit: How to Get It, Where to Spend It - Cruise Critic Guest Services staff will provide you with details on the times and meeting location where staff will be available to assist you in disembarking the ship. Dining venues vary by ship. 19952023, The Independent Traveler, Inc. We usually pull a copy of our account from the front desk or kiosk a day or two into the cruise to verify that all of the OBCs have posted. Holland America Line representatives are available 24 hours a day, 7 days a week and 365 days a year to assist you in any way they can, including assistance with travel delays and contacting loved ones. Personal checks are not accepted on board. They say can't use for casino, but never any problem here. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. The issue is with the hold and the amount they want to hold. The amount of the Crew Appreciation will be based on stateroom category, as set out below: We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. Please note that fees and visa requirements are subject to change without notice. (Required for kids and tweens ages 3 12). I'd been darn annoyed if cruise fares started to climb because the paying customers were covering costs of the people who couldn't pay their bills at the end of the cruise. You are responsible for complying with the policies. While some credits are It is also your access card to your stateroom. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. You will claim your luggage when you arrive at your final airport destination. We strongly encourage you to complete the check-in process at our website athollandamerica.com and to download the Holland America Line Navigator App. If you require additional information on the ships facilities or ability to accommodate your needs, please feel free to contact theGuest Accessibility Department. Cash deposits can be made on the last day of the cruise. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). Webspent on all Holland America purchases, including onboard purchases 2; Earn 1 point for every $1 spent on all other purchases everywhere Visa is accepted 2; Earn 5,000 points Table number and table size are on request only, and will be assigned by the Maitre d' on board.