All Rights Reserved. Is it possible to output Dolby Atmos and Dolby Vision? Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. 1-800-MY-APPLE, or, Sales and How to set up Philips Hue Play HDMI Sync Box - YouTube Continue holding the BIND and EJECT buttons for 10-15 seconds. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. I press Sync and it starts working but still says no signal detected. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. Who knows? For example, HDMI 1 could be the name of your gaming console. It's pretty simple to set uphere's how. Connectivity is what makes smart tech work, and it needs to be reliable in order for the smart part of things to live up to its name. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Related Reading: Is Philips Hue Z-Wave or Zigbee? It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons.