A poor customer experiences and how did you handle it. Emotionally intelligent? Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Options for mobility and medical assistance and first-time flyers. Detail-oriented? Assessment day I attended the morning session (apparently there was also an afternoon) 16 people in total we were split into groups of 4 When you call this number, you'll be connected with a customer . Why do you want to be a customer service agent? I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. When I was hired for my current job five years ago, I took it upon myself to familiarize myself and learn our products and staff in a short amount of time to be the expert representative of my organization and, if hired for this role, I would work hard from the start to gain this same level of expertise in this role. Designed for small to medium businesses. Rotating roster +1. qantas customer service agent recruitment processqantas customer service agent recruitment processqantas customer service agent recruitment process Without being asked, I also kept my register area clean throughout my shift to provide a safer area for my customers. The process took 2 weeks. Qantas. Full-Time. 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. I applied online the Qantas website and I got an email about a week later for chat interview. Find information on travel requirements and more. Find out more about inflight dining, entertainment, seat maps and more. One minute you can be working with customers on ticket transactions and the next minute you will be needed to contact customers who had a flight rescheduled, so your ability to stay organized is critical. Discover our Australian domestic and international network, airline partners and oneworld. In those moments, I've learned that I need to step back, take a deep breath, and assess the situation before I go any further. If the policy allowed, I would let the customer know that I would be happy to oblige their request. 10808. 2 of them, i just need to say yes or no. We do this by creating interview questions that we think you might be asked. why do you want to be a customer services? What ideas have you brought to a previous role that have benefitted other staff? Step 7; Recieved job offer. Become a Qantas Airways Cabin Crew in 2022 (Salary, Requirements) Interviews for Top Jobs at Qantas. The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. I applied online. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. If policy didn't allow this, I would explain this to the customer and let them know why we have the policy in place. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off .