Please note you will require your customer number to complete the form (This can be found on your renewal letter). thurrock.gov.uk uses cookies to make the site simpler. A letter and a renewal application form will be sent to you automatically you can also use the application form below. Login to renew or manage your Bus Pass and to keep your details up to date. If you do not receive your new pass, or have changed address since your last pass was issued, please contact our information line on 0345 600 0659. This form can be completed and returned in the envelope provided with your form. Your pass will be automatically renewed if you have used it within the last 13 months. You may be eligible for financial support. Free bus passes explained - Surrey County Council - surreycc.gov.uk Age-related travel pass - Norfolk County Council Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. Renewing an older persons bus pass. There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. For assistance with new applications: (Click the arrows below to reveal the answers). An older persons bus pass has exactly the same benefits as a disabled persons pass. 5 How long does it take to renew an older persons pass? 2 Are senior bus passes renewed automatically? If you email us please confirm your date of birth and current address in the email so we can fully check our records. For more information please call 0345 200 0388 or email:help@canigetapass.org.uk. If you have an age related pass or travel vouchers, we will automatically renew them when they expire. Our free email alerts will help keep you up to date with the things that matter to you. This situation is not unique to Gloucestershire; all concessionary bus passes have been issued as smart cards since 2008, but equipment to read the cards has only been installed and commissioned on buses operating within Gloucestershire since 2012. Auto-renewal for an older person's bus pass. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud.