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This video discusses the new rating category and why the rating system is unfair . How drivers (including delivery) are rated is a sore point among drivers. It can mean the end of a Dasher's career on the platform for no valid reason. Customers are asked two questions: Customers can answer each question by rating both on a five star scale. Chicago Sues DoorDash and Grubhub for Deceptive and Unfair Business So focus on the benefits and try not to worry because it's super hard to lose your job due to customer rating. "It was very helpful, and we truly are in appreciation of everything that Sacramento is doing," traveler Barbara Frederick said. Before you leave the restaurant, make sure that everything is good with what the customer had asked to be in their order. Even if shift and store managers consider them into proper context, managers and directors up the chain of command can rely on them as an easy metric to track. ._3K2ydhts9_ES4s9UpcXqBi{display:block;padding:0 16px;width:100%} It could simply be a matter of laziness, not considering it a priority in their day-to-day work life and a matter of simply not caring. How can we raise our customer ratings? Tons of great salary information on Indeed.com They also provide an opportunity to rate a variety of different aspects of your experience, including your server. I went from 4.80 down to 4.64 and now its 4.55 and its starting to worry me because door dash deactivates account when its gets to 4.2 or under and Im doing everything right , checking for items and very polite and direct them if a order is going to be late , but yes keeps going down and I dont want to be deactivated for doing the right thing, also the rating is messed I dont think rating should be considered low until its get to like a 3.1 or something , Im not sure who the rating goes or if customers choose not to rate but I would like to know what I did wrong to the customers who rated me bad, It sounds like youre a new dasher. Any knucklehead can exert a modest amount of effort and soar above the Dasher minimum. Merchant made mistake on order. How Doordash insurance works and why most personal policies won't cover you when delivering. The only instructions I was given was leave at door at that's what I did! They can also tell if they dont want you to knock or ring the doorbell. Do you know how many consecutive 5-star ratings you need to increase your score from 4.4 4.7? Management. 1.0. That part sucks. Start of main content. Also, the Chow Mein & Beef with Snow Peas plate doesnt silently judge me when Im taking it to its destination. The card will earn 4% cash back per dollar spent on . Who in the fuck cares about any of these ratings? The lower the tip, the higher the probability that a customer will leave a low rating. This may sound crazy but try doing your own order so you can rate yourself five stars. This company would not survive if it was not for the backbone which are their delivery drivers. The instructions can tell you where to place the food when you get there. There are several reasons for this: Theres a higher probability that this offer has been rejected multiple times because of the low price. You can get six or seven one star reviews per 100 and still keep Top Dasher. Blatantly unfair customer ratings. : r/doordash Drivers/Dashers are spread out to all corners of the continent and its impossible to keep an eye on everyone. Lmao you might need to work on something if you haven't gone over a 4.3 in YEARS.. Is your Car presentable and clean? I sent a little greeting letting them know I was at McDonald's and would be on my way (I have since stopped even sending greetings) she messaged back "make sure they put the sauce" so I did ask them.