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Head Office Address. Choose the content that you want to receive. Telephone. Empower and Engage the Customer Service Team, Identify new tools and technologies to better serve the customer. Brampton, ON. JDGroup-LON@fgsglobal.com, Click here to stay up-to-date with all our latest news, Click here to download our latest annual report. Other Duties: The Head of Customer Support also performs other duties as are he deems necessary in the execution of his duties or duties as delegated by the Director of Sales, the Chief Sales Officer, or the Employer. 115 pair of trainers bought but no confirmation email sent. CA. Your email address will not be published. I ordered 2 items to collect from shop. JD Sports Canada | LinkedIn By phone: For customer care enquiry, please call +65 3138 5215 9:00 AM - 1:00 PM, 2:00 PM - 5:00PM (Mondays to Fridays, except Public Holidays). Weve helped millions of people find a resolution. Contact Us | JD SportsFashion Returns - JD Sports Date of experience: February 28, 2023. Extensive experiencing of managing operational customer service teams. Head of Customer Support | Job Profile, Responsibilities - Cleverism . jd sports head of customer service Identification of any potential risk issues. Pilsworth, Bury. onlinehelp@jdsports.co.uk. newsupplierenquiries@jdplc.com, The JD Foundation enquiries: You may be expected to work in accordance with the organisations overtime policies, If possible, upload a suitable portrait image, Fully showcase your skills, talent and qualifications, Avoid duplicate content (copying and pasting directly from Linkedin), Make sure your submission is accurate (spelling and grammar), Upload a compelling CV/Resume that fully showcases your ability, Select accurate keywords, these are linked to our automated matching system. Productivity, Mindfulness, Health, and more. What services do JD Sports provide? Monday - Sunday 9:00 AM - 8:00 PM EST Phone: (800) 649-2143 E-mail: support@jdsports.ca Twitter: twitter.com/jdsportscanada Sign in to view your order history Livechat (800) 649-2143 Email FREQUENTLY ASKED QUESTIONS Orders View All Shipping View All Order Changes and Returns View All Account View All X The website shows stock that's not avaliable, let's you order it takes your money and then takes days for them to say product not avaliable we will give you a refund then takes days for that to be processed too. Responsibilities. We've updated our Terms of Use. Day to day responsibilities for the team as agreed with Line Manager to include: direct and manage all the customer service activities, direct, manage and monitor the overall performance of the customer services team, effective liaison, support and assistance between customer services department and rest of organisation, maintain and improve mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities, utilise CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers issues and complaints in accordance with agreed requirements, development of plans for customer services activities to include customer management to achieve satisfaction targets, support to all other departments with customer service and related issues, subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met, reporting (content and format as agreed) on a monthly basis or as otherwise required, developing plans for team activities to include strategy to achieve agreed targets, delegate authority and responsibility to team with supervision, accountability and review, manage and maintain contact with internal and external client/customers for feedback and to obtain client/customer satisfaction information, set an example for team members of commitment, customer service knowledge, work ethics and habits and personal character, maintain accurate customer service records, control expenses to meet budgetary controls, adhere to all organisation policies and procedures, interact and co-operate with all members of the organisation, its suppliers and clients/customers.