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Gary was great with information and able to answer all our questions without any pressure. Its already three weeks past the original estimated delivery date!! Unlike others, my experience has been excellent. However, within the last few months the customer service department in TN have been outstanding to work with. Ordered ours beginning of sept- finally got an update after multiple requests that it should go to production in 2-3 weeks! With time, even the finest wooden hot tub cabinet is going to show signs of age, including fading, rotting, and staining. Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. lpi aqua living. They continue to change the dates, since may . It has been over 12 months of us dealing with us and when we call no one calls us back, we finally got the name of our case manager, her name is ****** We are waiting for a callback but we are not getting any answers as we would like a new hot tub as the hot tub that we originally purchased has never worked correctly. Find manufacturers and suppliers in the most extensive searchable database in the industry. Both Gary and the customer service have been wonderful to work with. SpaRetailer is the definitive trade publication for the hot tub industry, committed exclusively to reporting vital market research and practical tips to aid spa retailers in the day-to-day operation of their businesses. 2016 All Rights Reserved - Hot Tub Insider -, Johnson City Hot Tub Manufacturer, LPI, Inc, to Expand Operations - Hot Tub Insider, Hot Tub Manufacturer LPI Inc Employee Tests Positive for COVID 19 - Hot Tub Insider. Very sketchy but they have no problem charging me monthly payments while I am left to wonder if this is even a legitimate company. If you have a dog, youre probably used to them going everywhere with you. Staples hold the wood frame together. When it comes to hot tubs, though, your furry friend definitely shouldnt join you in the water. I then filed another claim about a month later because they didn't replace the front panel. WELLNESS SERIES Get started on your aqua fitness today with an entry level Dr. Wellness fitness spa. He found a wire was not connected at the factory. To The Trade. Theme by Out the Box. lpi aqua living. Im feeling scammed as I paid for mine already, too! Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Pool Professionals Pipeline is a robust jobseeker education program to attract new talent to the aquatics industry. This field is for validation purposes and should be left unchanged. Tuff Spas is a rotational-molded hot tub manufacturer established in 1999 by CEO and Founder Dave Midkiff. The decision to end our domestic dealer programs was an extremely tough one. I called customer service and was told the filters and magnets were in the mail. I have had nothing but problems with this tub since then. but communication is key to success. How much is a. My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic.