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Greater detail on the actions you have taken to resolve buyers receiving items with different condition than described. your account is at risk of deactivation late shipment Greater detail on the steps you have taken to prevent complaints of unresponsive or poor customer service going forward. As the name suggests, At Risk places you at risk of deactivation. Also, the second most important thing is that in order to pass a phone reinstatement, you will need to actually take some steps and actions BEFORE the phone call so you can mention them! Greater detail on the steps you have taken to prevent buyers not receiving orders or late receipt of orders going forward. Thank you! Over the past few days several customers reported issues regarding their orders. 0. your account is at risk of deactivation late shipment. Greater detail on the actions you have taken to resolve shipments being damaged, incomplete or lost due improper packaging. On 1.March 2023, Amazon removed the controversial Restock Limits, which were impacting the amount of units each Amazon Seller could send into FBA at any given time. Create an account to follow your favorite communities and start taking part in conversations. We cover Seller Central, Vendor Central, FBA, FBM, and more. Please, spread the word about /r/AmazonSeller. We are also letting sellers know that we consider this to be an unforeseen event when we review their order performance. Here you can read my story: https://www.gofundme.com/f/help-for-victim-of-cyberbullying-on-Amazon-site . Thank you in advance. It is absolutely the best to even mention the exact dates when you took each of the actions this will impress the Amazon Account Health Team representative. Losing customers can have a significant impact on sales, as it is more expensive to acquire new customers than to retain existing ones. But I managed to bring it down to 11%. . In early 2018, the company introduced pre-suspension phone calls, where merchants were phoned by so-called Account Health Team representatives and advised to submit their Plan of Action within no more than 72 hours to prevent account deactivation. Also, it remains necessary to be very well prepared, perfectly able to improvise and present your case in a confident, fluent English. Powered by Discourse, best viewed with JavaScript enabled, https://sellercentral-europe.amazon.com/gp/help/200285170, https://sellercentral.amazon.co.uk/gp/help/G202041210, https://sellercentral.amazon.co.uk/gp/help/20231, https://sellercentral.amazon.co.uk/gp/help/G202145040, https://sellercentral.amazon.co.uk/performance/notifications?ref=ah_em_op, https://sellercentral-europe.amazon.com/cu/contact-us, https://sellercentral.amazon.co.uk/gp/help/G201623610, https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_op, https://itunes.apple.com/gb/app/amazon-seller/id794141485, https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB.