It would appear that Hertz needs to do a better job of explaining what the fee is for! They sent a taxi to accident site to take us 40 min to our hotel. Okay - thank you for your reply! It will end you up on the Hertz Do Not Rent list. Here are the different numbers that you can call depending on the type of issue you are experiencing: Make or change a reservation, or check rates. If you become hostile and aggressive to the Hertz staff to the extent that authorities have to be called to bring calm, you may end up on the Do not rent list. One I was driving, my secretary the other, and the wife the other. Join our "family" of smart consumers today! 7.696774193548383 / 10 250+ ratings. Did you notice scratches and/or dents that may not have been noted at pickup? Hertz Do Not Rent List - Rick Steves Travel Forum Score 1.1. Generally, if you do not want to end up on a DNR list, ensure you follow all the companies rules and honor the lease contract. You can call the do not rent department or the customer care desk. Avoid the toll charges and parking tickets forwarded to you and you will not rent again from Hertz. You can ask the manager to reconsider removing you from the do not rent list. Do Not Rent List: What Is It and How To Avoid Landing in It - Advantage I don't know what I did. However, when I researched it, I found it was a new common add on to car rentals. Its even more curious why your company would choose to alienate one of your high-volume customers by placing me on a Do Not Rent list. So what got you bounced. Then recently I received a letter from Hertz saying I owed 29.75 Euros (for a violation - but I don't know what violation) and that I was going to be sent to collections. But it does them the most often and it takes the longest, in our experience. I received an apology from the location Manager on November 18, 2010, saying she talked to the employees and was sorry. DO NOT RENT FROM HERTZ!! However, once Heather forwarded the entire contract from her long-term rental in Germany, it was clear she was correct. This [information] is directly from the Hertz website. Do Not Sell or Share My Personal Information. I ended leaving that location and going to Palm Springs airport 50 miles out of my way that Hertz gave me a E class Mercedes. The Customer Service Sales Associate consults with customers on their rental car needs. She says shes been a great customer of Hertz for many years, and the banishment has her flabbergasted. If you change your home address, make sure to leave an address so the mail will be forwarded. I now travel frequently for work and mostly rent with National, though sometimes Avis. Heather had fulfilled all the requirements for the refund of the unused days of the prepaid car rental as per the written terms. Hertz Rating Worldwide. The court summons the company, and if their reason is valid under law, you cannot be removed from the DNR list. Which Way is Luxury Hotel Pricing Going in 2023? Find great prices on Hertz car rental, read customer reviews - and book online, quickly and easily. If you can still pay, you should ASAP. You are lucky they haven't escalated the fee. no biggie here just annoying and more time spent to do this.