Have a fantastic holiday. Warm regards,Emma, Dear Alan Gregory,Thank you for your 5 star review. Have a fantastic holiday. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. Customer Service Representative interview process at Staysure. Date of experience: March 13, 2016 We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Have a fantastic holiday. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Fantastic service with a lovely consultant. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} My mother was diagnosed with terminal cancer after taking a policy out. Consumer guides, newsletters, surveys and more! If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. Verify your email to use filters. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. Please check with your phone provider if you are unsure about how much a call will cost. Don't Pay out on Holiday cancellation due to Death of Parent. Thank you for your positive comments regarding our training team. 2 Staysure Customer Service interview questions and 2 interview reviews. a:active{ a:hover, document.documentElement.initCustomerAccountsModels++ Staysure Customer Service Team - Staysure - Saturday: 9am - 5:30pm Were available during the following times: It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. your insurance policy. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Warm regards,Ross, Automatic renewall does not give a discount needs to be sortet, Dear David March,Thank you for leaving a 5 star review.Please contact our Customer Services Team on 0800 6529957 and they can discuss this further with you.Thank you for choosing Staysure.Kind regards,Vicki, The Customer services agent went through all my option very clearly and he was extremely helpful and friendly.