Either way, its your responsibility to find and report these charges as quickly as possible to minimize your liability for charges you didn't make. This request may be made by the customer or the bank and is often triggered by suspicions of unauthorized use of a bank account. If you have the physical card in your possession, call the number listed on the back of it. Check in after 1530 days. She is a FINRA Series 7, 63, and 66 license holder. It's important for merchants to have a clear and fair refund policy in place to help avoid chargebacks, and to be prepared to respond to them if they do occur. While the name could also be fraudulent, you may be able to communicate with them about getting a refund directly. The credit card issuer isnt legally required to handle your dispute favorably if you report after 60 days. A payment reversal, also known as an ACH return or bank reversal, is a request to cancel a transaction and return the funds to the original payment method. If the problem is with your credit card issuer not reversing charges you didnt make, you can report them to the, Arbitration can be an intimidating process, which is why FairShake is here to help. And after reviewing Castellanos case, I believed his problem fell into this category unauthorized and disputable. The user agreed and the transaction was completed today. . A dedicated team of CreditCards.com editors oversees the automated content production process from ideation to publication. $10,000 + $2500 = $12,500 owed. Companies will use a third party to process payments, so a recurring payment or a subscription will show up on your PayPal account as a charge from a company that you dont recognize. It's odd that your card denied this if you did call them. But he hadnt. Opinions expressed therein are solely those of the reviewer and have not been reviewed or approved by any advertiser. It said technically, the payment method he used was ineligible for protection. Lets say, for example, you get double-charged by a merchant from whom you made a legitimate purchase.