The buyer returned the item used or damaged. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. Who pays for return postage you or the buyer depends on the reason they're returning the item and your return policy. Preventing returns is about more than protecting the seller rating and feedback score. Tip Start a return. Thank you very much for your help! You can also open your Returns dashboard and select View return details from beside the case. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. Offer a replacement or exchange:You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. So they can make it sound as the 23 days was trying to help you. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. Give a full refund The buyer will receive a full refund, and they'll keep the item. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. If the item is returned used or damaged, you may qualify to issue a partial refund. Returns related questions? Buyer's expect returns. The seller claims the item is not compatible with his mobile device. I denied the request, now Im pretty much waiting for negative feedback :(. Its visible in my pictures even though I didnt see it nor did the buyer. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. You can see it on the listing if it qualifies. All you had to do was call eBay and it was done. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. SeePartial refund guidelines. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Unresolved buyer returns can cause sellers . if (!document.MAX_used) document.MAX_used = ','; Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. See our Partial refund guidelines for more details. The seller is required to respond and honor their returns policy.
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