If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception, If the item doesn't match the listing description, or if it is faulty or arrived damaged, you may be eligible for. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! If we're asked to step in tohelp, we'll ask the buyer to return the item to you. If the buyer is responsible, choose your return address from the dropdown menu. If you add these tips in your listings, 9/10 times eBay will side with you in the event you get a request to return an item. Does the tracking number show it was delivered? How To Handle Global Shipping NOT AS DESCRIBED Returns ( Please Read When the seller replies, we'll send you an email with details of the next steps. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. If, after a few days, youre not happy with the sellers resolution, were here to help. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Its to protect myself from the buyer! Youll hear from us within 48 hours. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. It was an auction that I won. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. - edited The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. If you want to start your own business, the reseller business model can be a great place to start. For example, you may haveopted to automatically accept return requests. Offering a return of an item is always my last resort and honestly it is very rare. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. View cart for details. "NOTICE: 3D glasses are all different and must have a compatible TV set to work. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections.
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