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Recently 12/12/22, I was charged $99 for Instacart's annual membership. While people may forget to cancel their free trial, Instacart Express can be canceled at any time by going to the Your Account tab in your Instacart account. Called Instacart spoke to a women, While she was speaking to me she said she was looking into my account Actually, she was sending me an email explaining "holds on an account" If the Instacart customer doesnt have any instructions and an item is out of stock, the Shopper can message the customer and see if theyd like a replacement. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Unfortunately, as soon as one bot app gets shut down, another pops up in its place. You won't see refunds in your Instacart account. Get Vero Coffee & Gelato Eli's Strawberry Cheesecake Gelato delivered to you in as fast as 1 hour via Instacart or choose curbside or in-store pickup. The screen will also display a Reorder, Receipt, and Chat History options. I bought some store-made pico de gallo that smelled absolutely rancid when I opened it. The positive note about the complaints is that room for improvement is available. Create an account to follow your favorite communities and start taking part in conversations. To request a refund, report the issue to customer support. hair-healthy HyperAIR Technology that shapes your hair into a gentle wave by drying in placeno tugging or heat damage. On the right hand side youll see a link that says View Order Detail, which youll need to click. Poor quality replacement - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. Instacart+ family account terms and conditions, Sephora holiday sales terms and conditions, Instacart Mastercard Pay with Points terms, Instacart+ promotional terms and conditions. Instacart.com | Complaints | Better Business Bureau Profile Shoppers must deliver to recipients that are 21 or older. One item was cinnamon cake slices and I have no idea how they woulda been damaged and the other was ice cream which I grabbed at the very end to insure it didn't melt while shopping . I said to her, if I didn't have funds, all of the charges totaling over $550 wouldn't have been debited. She also wanted them by a certain time, which I went above and beyond to deliver before that time and handed them to her! I had my receipt, and notices 2 sandwiches that was additional purchases I did not make. They were the only items ordered.. Shoppers can only add alcohol to replace other alcoholic items. There are tons of reasons for you to need an Instacart refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Save my name, email, and website in this browser for the next time I comment. They can wind up with free groceries or extra money, and the customer ends up with nothing. This process is fairly straightforward, as Instacart will work with you to get a refund issued to your choice of payment method. Press question mark to learn the rest of the keyboard shortcuts. Stay blessed. So I wake to find my instacart account has been hacked and someone is shopping and having items delivered to a hotel room across the other side of the country - mind you it is a hotel room with a room number the chat history has the person talking to the shoppers and telling them to leave the items outside the hotel room. I was charged 2 times back to back. Instacarts customer support works to keep customers happy, and itll issue refunds quickly when applicable.